Below are some simple email instructions you can try if you're having email issues. Otherwise, please submit a trouble ticket and we will deal with your issue as soon as possible.

Microsoft Outlook Email Instructions (username@domain.com)

  1. Launch Microsoft Outlook
  2. On the top of the screen you will see
    File Edit Favorites Tools Actions Help
  3. Click Tools
  4. Click E-mail Accounts
  5. Select Add a new e-mail account and click Next
  6. Select POP3 and click Next
  7. In the Your Name area under User Information enter either your name or your business’s name. This is what people will see when they receive an email from you.
  8. For E-mail Address enter: username@domain.com
  9. Enter the same e-mail address for User Name under Logon Information
  10. For password enter: 12345
  11. For Incoming mail server (POP3) AND Outgoing mail server (SMTP) enter: mail.domain.com
  12. Click More Settings
  13. Go to the Outgoing Server tab, and check the box labeled My outgoing server (SMTP) requires authentication
  14. Select the button that says Log on using, and enter your email address, username@domain.com, and your password 12345
  15. Click OK
  16. Click Next
  17. Click OK or Finish
  18. If mail does not start downloading, click the Send/Receive button in your toolbar. Outlook also offers options for scheduling automatic checks.
Webmail Email Instructions
  1. Open Internet Explorer
  2. In the address bar type in: webmail.domain.com
  3. Enter your username
  4. Enter your password